Refund & Return Policy

At Katrielle Glow Studio, our goal is your complete satisfaction. We take pride in offering quality beauty services and products, but we also understand that situations may arise where a refund or return is needed. This policy explains how we handle such requests with fairness, transparency, and care.

• If you are not fully satisfied with a service received, please let our staff know during your visit or contact us within 24 hours of your appointment.
• We will gladly work with you to resolve any concerns, which may include a complimentary touch-up, a redo, or a partial/full refund depending on the situation.
• Refunds for services are considered on a case-by-case basis and may require an in-person review.

• We accept returns or exchanges for unused and unopened products within 7 days of purchase, accompanied by the original receipt.
• If an item arrives damaged or incorrect, please contact us within 48 hours. We will arrange for a replacement or refund as soon as possible.
• Opened or used products may not be eligible for a refund unless found to be defective.

1. Contact us by phone, email, or in person, providing your name, receipt/order number, and a description of the issue.
2. Our team will review your request and guide you through the next steps.
3. Approved refunds will be processed to your original payment method within 7 business days, or as soon as possible.

We believe great service extends beyond your appointment. If you ever have questions or concerns about your experience or purchases, our team is here to make things right. Your trust is important to us, and we strive to resolve every issue promptly and professionally.

• Email: info@katrielleglow.com
• Phone: +63 907 029 8117
• Visit us at: Cautod (Poblacion), Barangay Santa Margarita, Samar, Eastern Visayas, Philippines

We are always happy to help and answer any questions about this policy.